RETURN AND REFUND POLICY

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Excelso Roost – Cuckoo Coffee
Last updated: 3/14/2026

At Excelso Roost, we take pride in offering freshly roasted Colombian specialty coffee under our Cuckoo Coffee brand. Because coffee is a consumable product that is roasted fresh, our return policy is designed to balance product quality, food safety, and customer satisfaction.

If you experience an issue with your order, we encourage you to contact us so we can make it right.

Returns or refunds may be considered under the following conditions:

• The product arrived damaged during shipping
   
• You received the wrong product
   
• The package was lost in transit
   
• The product arrived defective or compromised
   

Requests must be made within 7 days of delivery.

For food safety reasons, we generally do not accept returns on opened coffee products, including:

• Opened coffee bags
   
• Products that have been used or partially consumed
   
• Products returned without original packaging
   

However, if you are unsatisfied with your coffee for quality reasons, please contact us and we will review your request.

If a return is approved, the product must:

• Be unopened
   
• Be in original packaging
   
• Be returned in resellable condition
   

Customers may be responsible for return shipping unless the error was caused by us.

To request a return or report an issue with your order, please contact us with the following information:

• Order number
   
• Name used on the order
   
• Description of the issue
   
• Photos of the product (if damaged)
   

Contact us at:

Email: igor@excelsoroost.com
Phone: +1 (813) 850-3875
Website: www.excelsoroost.com

Our customer support team will review your request and provide further instructions.