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Excelso Roost – Cuckoo Coffee
Last updated: 3/14/2026
These Terms and Conditions govern your use of www.excelsoroost.com and the purchase of products offered through the website.
By accessing this site or placing an order, you agree to these terms.
Excelso Roost sells specialty coffee products under the Cuckoo Coffee brand.
We strive to describe and present our products accurately, including:
However, due to the natural variability of coffee, flavor experiences may vary slightly from batch to batch.
When placing an order, you agree that:
Excelso Roost reserves the right to refuse or cancel orders if fraudulent activity is suspected.
All prices are listed in U.S. Dollars (USD) unless otherwise indicated.
Prices may change at any time without prior notice.
Orders are shipped to the address provided during checkout.
Shipping times may vary depending on location and carrier availability.
Once an order has been shipped, Excelso Roost is not responsible for delays caused by shipping carriers or customs processing.
Because coffee is a consumable product, we generally do not accept returns on opened products.
However, if there is an issue with your order (damaged package, incorrect product, etc.), please contact us within 7 days of delivery, and we will work to resolve the issue.
All content on this website—including logos, images, product descriptions, and branding—is the property of Excelso Roost and Cuckoo Coffee and may not be copied or reproduced without permission.
Users agree not to:
Excelso Roost shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page.
If you have questions about these Terms and Conditions, please contact us:
Excelso Roost – Cuckoo Coffee
Website: www.excelsoroost.com
Email: igor@excelsoroost.com
Phone: +1 (813) 850-3875
Return & Refund Policy
Excelso Roost – Cuckoo Coffee
Last updated: 3/14/2026
At Excelso Roost, we take pride in offering freshly roasted Colombian specialty coffee under our Cuckoo Coffee brand. Because coffee is a consumable product that is roasted fresh, our return policy is designed to balance product quality, food safety, and customer satisfaction.
If you experience an issue with your order, we encourage you to contact us so we can make it right.
Returns or refunds may be considered under the following conditions:
Requests must be made within 7 days of delivery.
For food safety reasons, we generally do not accept returns on opened coffee products, including:
However, if you are unsatisfied with your coffee for quality reasons, please contact us and we will review your request.
If a return is approved, the product must:
Customers may be responsible for return shipping unless the error was caused by us.
To request a return or report an issue with your order, please contact us with the following information:
Contact us at:
Email: igor@excelsoroost.com
Phone: +1 (813) 328-9767
Website: www.excelsoroost.com
Our customer support team will review your request and provide further instructions.
If your refund request is approved, refunds will be processed to the original payment method used at checkout.
Refunds may take 5–10 business days to appear in your account depending on your payment provider or bank.
Refunds may be issued in the following forms:
The resolution will depend on the nature of the issue.
In some cases, we may offer a replacement product instead of a refund, particularly when:
Excelso Roost is not responsible for shipping delays caused by:
If your package appears lost, please contact us and we will help investigate the issue.
Orders may be canceled before they are shipped.
Once an order has been roasted, packaged, or shipped, cancellation may no longer be possible.
If you have questions regarding this policy, please contact us:
Excelso Roost – Cuckoo Coffee
Website: www.excelsoroost.com
Phone: +1 (813) 328-9767
Email: igor@excelsoroost.com
Copyright © 2026 Excelso Roost - All Rights Reserved.
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