SHIPPING POLICY

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 Excelso Roost – Cuckoo Coffee
Last updated: 3/14/2026

At Excelso Roost, we are committed to delivering freshly roasted Colombian specialty coffee from our Cuckoo Coffee brand as quickly and safely as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.excelsoroost.com.

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may vary during:

• holidays
   
• peak sales periods
   
• new product launches
   

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

We currently ship to:

• United States
   
• Colombia
   
• Selected international destinations
   

Shipping availability may expand as our distribution network grows.

If your country is not listed at checkout, please contact us for assistance.

Orders may be shipped using trusted carriers such as:

• USPS
   
• UPS
   
• FedEx
   
• DHL
   
• Local courier services (depending on region)
   

The shipping carrier will depend on your delivery location and the most efficient available option.

Estimated delivery times after shipment:

United States

• Standard shipping: 3–7 business days
   

Colombia

• Local shipping: 2–5 business days
   

International orders

• 7–14 business days depending on destination
   

Delivery times may vary due to carrier delays, weather conditions, or customs processing.

Shipping costs are calculated at checkout based on:

• destination
   
• package weight
   
• shipping method selected
   

From time to time, Excelso Roost may offer free shipping promotions or discounted shipping for certain order amounts.

Once your order ships, you will receive a tracking number via email.

You can track your package through the carrier’s website using the tracking number provided.

Please ensure that your shipping address is correct at checkout.

Excelso Roost is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an address error after placing your order, contact us immediately so we can attempt to correct it before shipment.

If your package appears delayed or lost, please contact us and we will assist you in investigating the issue with the shipping carrier.

While we cannot guarantee carrier delivery timelines, we will do our best to help resolve any issues.

For international orders, customs duties or import taxes may apply depending on the destination country.

These fees are the responsibility of the customer and are not included in the product price or shipping cost.

If you have questions regarding shipping or your order status, please contact us:

Excelso Roost – Cuckoo Coffee
Website: www.excelsoroost.com
Phone: +1 (813) 850-3875
Email: igor@excelsoroost.com